The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.

Overview of assessment

This unit of competency could be assessed on its own or in combination with other units relevant to the job function, for example CPPSIS5045A Undertake spatial process improvement to reduce costs and improve service.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

A person who demonstrates competency in this unit must be able to provide evidence of:

assessing and acting on contingencies

identifying and using opportunities for establishing and maintaining business contacts and networks

knowledge of products and services available and the capacity to explain to clients the features and benefits of products and services

leading teams

presenting information in a variety of formats to a range of business contacts

proactive client relationship-building skills

sound communication, problem-solving and negotiation skills.

Specific resources for assessment

Resource implications for assessment include access to:

assessment instruments, including personal planner and assessment record book

assignment instructions, work plans and schedules, policy documents and duty statements

registered training provider of assessment services

relevant guidelines, regulations and codes of practice

suitable venue and equipment.

Access must be provided to appropriate learning and assessment support when required.

Where applicable, physical resources should include equipment modified for people with disabilities.

Context of assessment

Holistic: based on the performance criteria, evidence guide, range statement, and required skills and knowledge.

Method of assessment

Demonstrated over a period of time and observed by the assessor (or assessment team working together to conduct the assessment).

Demonstrated competency in a range of situations, that may include customer/workplace interruptions and involvement in related activities normally experienced in the workplace.

Obtained by observing activities in the field and reviewing induction information. If this is not practicable, observation in realistic simulated environments may be substituted.

Guidance information for assessment

Assessment requires that the clients’ objectives and industry expectations are met. If the clients’ objectives are narrowly defined or not representative of industry needs, it may be necessary to refer to portfolio case studies of a variety of SIS requirements to assess competency.

Oral questioning or written assessment and hypothetical situations (scenarios) may be used to assess underpinning knowledge (in assessment situations where the candidate is offered a preference between oral questioning or written assessment, questions are to be identical).

Supplementary evidence may be obtained from relevant authenticated correspondence from existing supervisors, team leaders or specialist training staff.

All practical demonstration must adhere to the safety and environmental regulations relevant to each State or Territory.

Where assessment is for the purpose of recognition (recognition of current competencies [RCC] or recognition of prior learning [RPL]), the evidence provided will need to be authenticated and show that it represents competency demonstrated over a period of time.

In all cases where practical assessment is used it will be combined with targeted questioning to assess the underpinning knowledge.

Assessment processes will be appropriate to the language and literacy levels of the candidate and any cultural issues that may affect responses to the questions, and will reflect the requirements of the competency and the work being performed.

This section describes the essential skills and knowledge and their level, required for this unit.

Required skills

communication skills that assist in facilitating client relationships, including:

accessing, synthesising and using information

assertiveness

communicating effectively on the telephone

displaying empathy, tact and diplomacy

negotiation

written skills to document follow-up action

computer skills to complete business documentation

interpersonal skills, including cooperation and flexibility

initiative and enterprise skills to manage human resources

literacy skills to:

assess and use workplace information

read and write technical reports

research and evaluate

numeracy skills to:

analyse errors

conduct image analysis

interpret and analyse statistics

perform mental calculations

provide quotations and estimates

record with accuracy and precision

undertake computations

organisational skills to:

coordinate technical and human resource inputs to research activities

prioritise activities to meet contractual requirements

spatial skills to:

archive and retrieve spatial data

manage files

Required knowledge

complaint handling procedures

client groups (internal and external)

human resource management

industry ethics and practice

legislation as it applies to the spatial industry sector

marketing guidelines

methods of establishing and maintaining effective business contacts and networks

organisational customer service standards

pricing schedules

principles of time management

product and service knowledge

role of designated personnel in client referrals

range of potential and actual business contacts and networks

safe work practices

sales presentation processes

spatial data capture methodologies

spatial information principles and their application

spatial information services (SIS) project contingencies

spatial referencing systems

spatial products and services

spatial technologies

use of metadata

work allocation procedures

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Client may include:

customers with routine or special requests

external to organisation

internal to organisation

regular and new customers, including:

business enterprises

government agencies

members of the public

suppliers.

Organisational guidelines may include:

code of ethics

company policy

legislation relevant to the work or service function

manuals

OHS policies and procedures

personnel practices and guidelines outlining work roles and responsibilities.

Client needs may include:

administration

advice or general information

cartography

commercial, government or industrial interests

complaints and suggestions

environmental services

GIS

locational information

mapping information

payment

spatial software

surveying.

Spatial product and service requirements may include:

database management system (DBMS)

dataset

datum, including geocentric datum

digital geographic information exchange standard (DIGEST)

digital imagery

digital nautical chart

engineering surveying

existing spatial datasets

geocoding

geodata products

geodetic surveying

GIS

historical spatial data

hydrographic surveying

internet spatial data directories

land information system

map projections

map referencing

metadata

mining surveying

navigational tools such as global navigation satellite system (GNSS) units

remote sensing

reports

software

tender documents

theodolite data

topographic data

topographic information.

Company requirements may include:

company’s promotional needs

legal and organisational policies and guidelines

legislative and regulatory requirements, including:

codes of conduct

consumer law

environmental law

laws specific to local government, state, territory and federal legislation

OHS

privacy legislation

personnel practices and guidelines outlining work roles and responsibilities

quality systems, standards and guidelines

staff appearance and presentation.

Remedial action may include:

clarification of client needs and instructions

implementation of required changes

referral to appropriate personnel.

Communication may include:

presentation on company profile

correspondence

exchange of reports and information

inspection of communication channels

logbooks

newsletters

electronic, verbal or written.

Business contacts and networks may include:

community groups

departments or branches of the organisation

environmental groups

local, state or territory, and federal government

research companies

software vendors

suppliers

technicians.

Relevant personnel may include:

colleagues

company personnel

staff or employee representatives

supervisors or line managers

suppliers

team members

users.

Supervisory processes may include:

delegating

implementing

monitoring

overseeing practices

reviewing

setting objectives

targeting.

Monitored may include:

formal or informal discussion with client

maintaining awareness of client needs and operating environment

performance review against project milestones

review of client instruction.

Maintained may include:

business promotional contact

follow-up contact at designated times

follow-up on industry intelligence

follow-up on past projects.

Complex spatial requirements may include any requirement that:

calls for diplomacy or discretion beyond operational activity

involves accessing information that is not immediately obvious or accessible

warrants the attention of particular personnel.

Appropriate personnel may include:

colleagues

staff or employee representatives

supervisors or line managers

suppliers.

Written and verbal responses may include:

electronic or paper-based formal correspondence

general advice

informal conversations or correspondence

information on products available, including features and benefits

pricing estimates

quotations

standard industry disclaimers.

Spatial business documentation may include:

databases

detailed technical description of the spatial data and its qualifiers

emails

faxes

quotations and estimates

standard letters

tax invoices

statements.

Work procedures may be written or verbal and may include:

assignment instructions

instructions from colleagues, supervisors or managers

personal protective equipment requirements

reporting and documentation requirements

specific client requirements.